We process orders 7 days a week. Orders will be processed within 2 business days of ordering and shipped the following business day.

Please note: In situations where products are in high demand, processing time can take longer than 1-2 business days.

USA

 

(Update: We are unable to offer shipping to the following locations at this time: Alaska, Hawaii, Virgin Islands, Puerto Rico, and all APO addresses)

INTERNATIONAL

Shipping Method	Cost	Delivery Time*
Standard International	$12.95 USD	6-12 Days
Standard International (Orders over $75+)	FREE	6-12 Days

 

*Please note: The pricing and delivery times are estimates only, therefore, Auri is not guaranteeing delivery dates or shipping prices.

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. Please allow up to 24-48 hours for tracking to work.

Priority Shipping & Handling does not make the shipping time faster, it allows for your package to be shipped with a different mailing service that will ship your package with more caution.

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TRACKING

Looking to track your order? When your Order ships out, you will receive a Shipping Confirmation email from hello@tryauri.com with your tracking number included in it.

Depending on Order Volume, this may take between 1-2 business days. Once you receive the email, follow these steps to easily check on your Delivery Status.

HOW TO TRACK YOUR ORDER:

1. VISIT THE PAGE: TRACK YOUR ORDER
2. ENTER YOUR ORDER NUMBER & EMAIL, PROVIDED IN THE SHIPPING CONFIRMATION EMAIL.
3. CLICK THE "TRACK" BUTTON

 

Things to Keep in Mind:

• Order Numbers don't instantly update with available Delivery Status. If your tracking number entered shows that it is currently unavailable, do not be alarmed - Your Order has been Shipped Out & Delivery Status should update within a few days.

For any further assistance, please send us an email at hello@tryauri.com, and one of our support representatives will be there to assist you.

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Where does Auri Nutrition ship from?

All orders placed with Auri Nutrition will process and ship from New Jersey, United States. 

 

Incorrect Address

Please note that we cannot change the delivery address after an order has been shipped. We work directly with our carriers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. USPS generally charges a fee for their package intercept option and the following link will guide you to the service (https://www.usps.com/manage/package-intercept.htm). UPS allows for change of address as well (https://www.ups.com/us/en/help-center/sri/tracking/change-delivery.page), however, fees may apply. If such an address error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you will be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise. We highly recommend adding your phone number and email to all orders as different UPS/USPS locations use different methods to contact customers.

Customs & Country Regulations

We do our best to adhere to each country's individual import policies. It is up to the consumer to double check your country's import policies before ordering. Orders that are seized by your local customs can not be refunded.

Duties & Taxes

We currently ship all packages with DDU (delivery and duties unpaid). This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout and therefore you are responsible for paying these, as well as any import fees, if you are required. We have implemented a tool on our site to estimate these expenses. If you have a VPN enabled when visiting our site, there is no guarantee that the estimates will be accurate. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.

Package Loss

Although it is rare for orders to get lost or delayed, please be aware that it can happen. For international orders, the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 40 business days to clear customs (in very rare circumstances). An order will not be considered “lost” until 35 business days from the date of shipment. We are unable to process claims until the 40 business days period has passed. In the event your order has been lost, you must contact our customer support department at hello@tryauri.com and report it as lost to us within 60 calendar days of purchase. Depending on your location and carrier selection, we’ll work to help resolve this issue. Orders that are not reported within 60 calendar days will not be eligible for refund. Refunds are not available if you choose a non-trackable shipping method and your order is lost.

Disclaimer

Auri Nutrition cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. As Auri Nutrition is a United States based company, we bill all our customers who use a debit or credit card in U.S. Dollars and allow the customer's card issuing company to process the conversion. By ordering from Auri Nutrition, you agree to our policies above. Auri Nutrition reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.

 

- from The Auri Team